Cancellation Policy
For those booking less than four nights, we have a 24-hour cancellation policy. This means that you must let us know before 18:00 (6pm) the day before your arrival if you need to cancel, otherwise you will be charged for one night.
For those booking 4 days or more, a two week cancellation policy (by 6pm) applies, after which no refund will be given. A deposit is also required, as mentioned above in the Long-Term Stay Policy.
No-Show Policy
If you do not arrive by the latest check-in time that you have given us, your reservation will be cancelled and your credit card will be charged for one night’s stay. You can call us any time to change your latest check-in time if you think that you are going to arrive later.
Early Check Out Policy
Unfortunately, once you have checked in, there are no refunds offered for early check outs.
Payment Information
We accept: cash, Visa, Mastercard, American Express, debit, interac and travelers cheques. A credit card is required to stay. You will not be charged a fee for using your credit card. Please make sure that you enter your credit card number correctly and that it’s a valid card that’s not expired or maxed out. We will check the number, and if it’s not valid we won’t be able to process your reservation.
CREDIT/DEBIT: Please note we do not accept Credit Debit cards (such as a Visa Debit card) to hold reservations. Even if your confirmation goes through it will not be valid. Please cancel your reservation and make another with a valid credit card.
Long-Term Stay Policy
A 50% deposit of the total room rate is required for anyone who wishes to stay at the Suites for 4 days or more.
Extra Beds in Rooms
All of our suites have fold-out couches. Roll-away beds are available for free, but must be requested in advance, as we have a limited number.
Guests' Visitors
Please note that gatherings are limited to 5 people, in addition to the occupants.
Kids Stay Policy
Kids 11 years of age or younger stay for free. A child can either stay on the fold-out couch or we can bring in a roll-away bed for free for the child. A crib and high-chair are available. Note: roll-away beds must be requested in advance, as we have a limited number.
Currency
Prices are in Canadian dollars, and do not include tax. To convert our prices into other currencies, use an online currency converter.
