Pricing and booking information

If you want to reserve a suite less than 48 hours before you plan to arrive in Victoria, you should call toll-free 1-888-888-4180 to make a reservation, because it can take us up to two days to complete a reservation using e-mail or our reservation form.
The farther in advance you book, the better chance you have of getting the suite that you want, especially May to October and every Saturday.

If you want to book a stay here which includes a Saturday or a holiday, between the dates of May 13th and October 13th (our busiest period), the booking must be for at least two days.
The holidays in 2007 are April 6th & 9th, May 21st, July 2nd, August 6th, September 3rd and October 8th.

For those booking less than four nights, we have a 24-hour cancellation policy. This means that you must let us know before 18:00 (6pm) the day before your arrival if you need to cancel, otherwise you will be charged for one night.
For those booking four nights or more, we have a two week cancellation policy. This means that you must let us know two weeks before your arrival if you need to cancel, otherwise you will be charged for one night.

If you do not arrive by the latest check-in time that you have given us, your reservation will be cancelled and your credit card will be charged for one night's stay.
You can call us any time to change your latest check-in time if you think that you are going to arrive later.

Once you have checked in, there is no refund for weekly, two-week and monthly rates.
For daily rates, there is a 50% refund for every day following, but not including, the day on which we are informed (by 6pm) that you are leaving.

We know these taxes are complicated, but hey, we didn't make the rules, and it's like this for all accommodations in BC.
Accommodations over $30 per day are subject to a 16% tax.
- 6% of this is GST, which is charged to most goods and services in Canada.
  - Non-Canadians can receive a refund of the GST they paid during their stay, upon departing the country. Certain requirements and restrictions apply. The information and form to be filled out is available on the Government of Canada Tax Refunds for Visitors web site.
- 10% of this is Municipal and Provincial Hotel Room Tax, which is applied to all accommodations in British Columbia
  - If a guest stays for one month or more, this 10% tax can be refunded at the end of their stay. Ask us for details.

If you're booking a suite for two people, but you still want a roll-away bed so you can each have your own bed, then we can bring you one for free.

Our groups policy applies to groups over six people only.
Group reservations must be processed by our office. To contact our office, call or e-mail us 10am - 6pm Pacific Standard Time. We require a few days to assess whether we can accommodate your group, but we can try to let you know right away if necessary.
We require full payment for group bookings at or soon after the reservation is made. This can be done by cheque (mailed to us), direct deposit into our bank account, or credit card (we will fax you a credit card form, which you sign and fax back to us).
Our groups cancellation policy is: If you let us know by 6pm 14 days prior to your date of arrival, we will give you a full refund. If you let us know less than 14 days prior to your date of arrival, we will refund all of your payment except for the first nights' stay.
We suggest groups book as far in advance as possible, especially for stays during weekends and between May 20th to September 20th.
All our other policies apply to groups. We may make exceptions for groups on an individual basis, so let us know if you require an exception.

Kids 11 years of age or younger stay for free.
A child can either stay in the queen bed or we can bring in a roll-away bed for the child, both at no extra cost. Note: roll-away beds must be requested in advance, we have a limited number.

We sell new Ikea travel alarm clocks for $5 each, battery included. We offer this instead of a wake-up call service to avoid misunderstandings leading to you missing your transcontinental non-refundable flight.

We accept: cash, visa, mastercard, american express, debit, interac and travelers cheques.
A credit card is required to stay. You will not be charged a fee for using your credit card.
Please make sure that you enter your credit card number correctly and that it's a valid card that's not expired or maxed out. We will check the number, and if it's not valid we won't be able to process your reservation.